Effective Date: 29-06-2025
Platform Name: Friends Club
Last Updated: 30-07-2025
At Friends Club, we aim to ensure you have a positive and fair experience on our platform. This Refund Policy outlines the terms under which purchases made on our platform are eligible for a refund.
Digital Goods & In-App Purchases
All purchases made for digital content, in-game items, or upgrades on Friends Club are non-refundable, except in the following cases:
Eligible for Refund:
- You were charged multiple times for the same purchase due to a technical error.
- You made a purchase without receiving the item or feature due to a system malfunction.
- Your account was compromised and purchases were made fraudulently (with proof and investigation).
Not Eligible for Refund:
- You changed your mind after purchase.
- You made the purchase by mistake.
- You no longer want or use the purchased item or feature.
- In-game items or credits that have been partially used or consumed.
Subscription Plans (if applicable)
If you purchased a subscription plan (e.g., Friends Club Premium):
- You may cancel anytime, but no partial refunds are provided for unused time in the billing cycle.
- If a subscription renewal was processed in error, contact us within 48 hours of charge to request a refund.
How to Request a Refund
To request a refund:
- Email us at customercare@clientfriendcluubs.com
- Include:
- Your username/email ID
- Transaction ID or receipt
- Reason for refund request
We will respond within 5 business days and process eligible refunds within 7–10 business days, depending on your payment method.
Third-Party Platforms
If you made a purchase through a third-party platform (e.g., Google Play or Apple App Store), their refund policies apply, and you must contact them directly.
Policy Updates
We reserve the right to update this Refund Policy at any time. Updates will be posted on this page. Continued use of the platform after changes implies acceptance of the updated policy.